May 23

How to Handle Unhappy Clients

reA client that is unhappy can result in damage of your brand reputation if you do not take proper steps to resolve their issue and give them the needed care. Just making a mistake and simply apologizing for the mistake might not resolve the issue and businesses will have to do much more than that. But it is not bad to have an unhappy client as customers that are unhappy are considered to be the biggest source of learning as far as brands are concerned. Unhappy customers can not only lead to financial losses for the company, but also future business prospects as well. It is always desirable to handle the client requirements in a purely professional manner.

Listen to your Customers

Let your customers express their unhappiness over your brand and the products or services you are offering. Once they say everything they wanted to about your brand, you will have to calmly respond to them with a reassuring response. It is always better to listen carefully and act professionally when it comes to dealing with customers.

Think from their perspective

It is among the best ways you can understand issues of your customers. You will have to think from their perspective including what you will do when you are in their position. By behaving in such a way, your customers would think that you genuinely care their requirements and show concern to their needs. Either you will have to apologize for the inconvenience caused and should assure such things not to take place again or you should tell them that you might be doing the same if you were in their place.

Be Patient

If you want to listen to your clients and want to focus on their requirements carefully, then patience remains the key. This is because listening to issues of your customers and apologizing to them requires patience. You should always assure your empathy towards your customers every time they come up with an issue instead of justifying it.

Identify the problem through Proper Communication

You should always remember that customers approach you to explain the problems they face with your products or services and to get a solution from your company. Do not think that they approach you just for complaining. You have to communicate effectively with them and should get more details from the client before concluding that you have clearly heard and understood them. Identifying the problems from the customer not only makes them feel that you are listening to them and caring them, but also help you to find out the cause of the problem and thereby resolve it at the earliest.

Give them an offer which they can’t refuse

While you suggest a solution to your customers, make it a point that you extend an offer which the customers can never neglect. Also make the client informed about the efforts that was taken for resolving the issue they were facing. Ensure them that the issue has been fixed and the changes have been made precisely as per their expectations.

Follow Up

To gain the lost trust back, it is desirable for you to call your customers and ask them whether the product is working fine. By this time, they would be happier and would be no longer an unhappy client.

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May 23

4 Factors to Consider While Choosing Courier Companies

sxDo you need to send documents or ship items for your trade regularly? If this is the reason, then you must make a proper research of the service options that the courier companies provide in current days. Almost all the businesses mainly use reputed services of parcel delivery that charges heavy rates. However, if you want to assure safe and timely delivery, you must always choose a service according to the delivery needs that you have. The courier companies, these days, generally come with varied services. But always consider choosing a company that offers multiple delivery options at pocket-friendly rates. Here are some specific ideas for you to keep in mind before hiring a delivery or courier service for the trade:

1. Type of Delivery Service

Being an entrepreneur, you must select the kind of service that efficiently meets the shipping needs that you have. However, this majorly depends on the volume and the count of packages. Besides, you must consider the distance and choose a service on the basis of how far and where you are transferring the parcels. If a person is shipping the materials having large volumes over a long distance, you must pick national or else the regional freight carrier services. On the other hand, for single day delivery within 24 hours of light parcels and small documents, select the trusted local messenger or courier service.

2. Security

Before selecting a courier agency, check that the company has the license to conduct trade in the specific area. Besides, make sure that the agency insured and bonded.

3. Delivery Speed

Delivery speed is a crucial factor and the trade holders mainly consider the speed of services before settling for a company. At times, the entrepreneurs come across certain situations where they have to rush the orders. Thus, they must pick a company that offers multiple delivery services like overnight services, single day services, emergency services and a lot more. Picking such a company can save the trade reputation that you hold.

4. Reliability

When an entrepreneur promises a delivery, he or she, directly or indirectly tend to affects the reputation. Thus, the trade holder must pick a company that guarantees him or her to offer dependable service. Ask about the package of the delivery services before considering a company. Also, check out the review and ratings of various courier companies on the sites through the Internet.

Along with this, you must also know that the total approach of a courier company that includes the appearance and presentation if the staffs, drivers vehicles reflects the business to a great level. Thus, pick a company where the drivers are presentable enough and equally maintain the neat approach of vehicles.

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May 22

Managing a Remote Customer Service Team

45If someone is looking to hire customer service online, there is a myriad of freelancing websites available to locate good, quality workers. Running a remote customer service team can be quite profitable but also challenging. It is extremely important to do it the right way. Below are some tips and suggestions.

A business venture such as this is without a doubt the way to go in the ever-growing world of internet outsourcing. Your customer service representatives can be located around the world, all working from the convenience of their own home, while you have the luxury of doing the same and earning profit from your business. Remote work is on the rise, and now is the time to take advantage.

Hiring

First you will need to hire customer service employees. Because a remote worker is not “seen” by you while they are working, as they would be in an office setting, you want to look for certain traits in deciding if the potential employee will be successful working in an at-home setting.

• A key trait is that the individual has worked remotely before, full time. These individuals already have the discipline and knowledge of what it takes.

• Another important trait would be that they have experience freelancing and/or running their own online business. These individuals are much more production because they know being responsible in their online work is what produces the paycheck. The more responsible, the better the paycheck.

At least one of these characteristics should be present when hiring.

Coverage

Honestly, contrary to popular believe, there is no need for 24-hour coverage. Most customers expect a day for a response. And, faster response time is not most important. Good service is. Extraordinary customer service is the goal.

Productivity

The best way to keep your online customer service employees productive is to keep good communication, task management and focus. Use Skype or something similar where your team members can go to communicate with you and each other. This will assist in accountability, praise and keeping everyone in the loop.

Speak to them about site blockers. It is so easy to lose focus when nobody is looking over your shoulder. You can actually put the site blockers in place yourself (if you feel it necessary).

Team “Water Cooler Time”

Customer service can be really hard work, stressful, annoying and exhausting. Allow your team de-stress on the Skype site that you created. Having that option will help them to talk it out with each other, release the stress, and stay productive.

Software

You must research and choose the right help desk software. Be sure that the software performs the following:

• Routing every request for handling and follow-up without slipping through the cracks.
• When necessary, support tickets are forwarded to other team members.
• The same ticket is not responded to more than once.

Choose software that is remote-friendly and runs well. Check out the reviews on each different one. This is essential to the success of your remote customer service team.

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May 7

10 Reasons Why You Should Invest in Favor Boxes

56For weddings, Christmas celebrations, Baby showers, birthday party, or any other important celebration, the use of favor boxes is very important. If you have a business, it will also be nice to give gifts to some of your loyal customers in unique favor packaging. Below are 10 reasons why you should invest in boxes, if you are thinking of appreciating your customers or guests with some gift items.

1. Increase the worth of your gift

The quality or type of gifts to present to your guests will only matter if you don’t conceal them in quality favor printing. This is why favor boxes are very important. No matter the quality of the gifts present to your guests or customers, favor packaging will enhance the value of that gift. Some guests might even continue to make use of these boxes in their homes after using the gifts. This is because of the durability and attractive designs of the boxes.

2. Show deeper appreciation

Another way of saying “thank you” to your guests or customers is by presenting them with gifts. In addition, when you wrap your gifts with attractive and high quality printed boxes, you give people more room to appreciate and place more value on you.

3. Strong publicity and marketing

If you are about to launch a new brand or create more awareness about your business, you can include some information on your boxes. Your customers may read them, and other people will see them. This is a strong way of advertising your business or your brand to more potential customers.

4. Build strong relationship with your customers

By giving gifts in well-designed boxes to your customers, you are also building a strong relationship with them. No matter how small the gifts are, your customers will always appreciate them, especially when they are presented in a high quality boxes. Giving gifts to people is also a way to express your love for them, so when your show love to your customers, they will also reciprocate.

5. For protection

However, boxes are not just for beautification purposes. They also help to protect your gifts from getting destroyed or losing value. You can also determine the thickness of the material used for your boxes.

6. Express your feelings

You can add some words on your boxes. Consumers will read them and know more about your business. It is also a way to connect with your customers.

7. Shows your creativity

When you add some creativity and make your boxes look exceptional, the people you present your gifts to will appreciate it better.

8. Increase customer base

If your boxes are good enough, your customers might take them to other places you never expected. This will make other people to know more about your business and your brand.

9. Enhance your reputation

Whether for wedding, birthday party, Christmas celebration, or any other celebration, presenting your gifts in boxes to your guests will increase your reputation. If you have a business, it will help to enhance your business reputation and make people to be more interested in your brand.

10. Creates strong business presence

It is a very good idea to invest in boxes for the sake of your business. When more information is added to these boxes, consumers will know more about your business and may easily remember your location as well as your brand. It will also show them how committed you are to your business.

Investing in boxes is a very good idea. It will contribute positively to your business or make your party more unique. However, when you present your customers with specially made boxes, it will bring more value to your business and brand.

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